The Careem Packages explained

Question

The Careem Packages explained

WASIMALISHAH 11 months 1 Answer 197 views

Answer ( 1 )

  1. A Careem Package is a great solution to your everyday rides, by paying an amount upfront, and simply booking all the rides you may need until your package runs out.

    There are two kinds of packages which Careem offers based on your city:

    1. Kilometer Package
    2. Ride Package

    What’s the difference between a kilometer and a ride package?

    kilometer package means you’ll have a certain number of kilometers that you can use on any future rides, without paying extra for peak or airport rides. Score!

    ride package gets you a certain number of rides at a discounted price. The discount is then automatically applied to your future rides, so sit back, relax, and let’s go!

    How do I buy a package?

    Go to Packages from our app menu, select the package that fits your needs, and conveniently pay for it with your credit card, or Careem credit. Cash payments are currently not available.

    How do I use my package?

    In the case of a kilometer package, you can select it as a payment method while the ride package will be selected automatically (you can check its status after selecting pick-up or drop-off).

    Unfortunately, you cannot use your package for scheduled rides.

    Your package can only be used in the city you purchased it in.

    In case of cancellation, you’ll be charged the minimum ride fare, e.g. 1 unit.

    All our packages are non-transferable and non-refundable.

    Please check the Terms & Conditions of each package before you buy, as the offers may vary.

    Can I use a promo code with my package?

    Unfortunately, your package cannot be used in conjunction with other promotions.

    You can, however, apply a promo code when purchasing your package.

    How can I see my package balance?

    Tap on your payment method when booking a ride to see the remaining kilometers or on ride package status after choosing a pickup point to see the remaining rides in your package.

    What if I have rides or kilometers left after the expiry date?

    Unfortunately, unused kilometers and rides will expire on the stipulated date, and cannot be carried over even if a new package is purchased before expiration, so don’t be shy to use it!

Leave an answer